Frequently asked questions

See your ideas come to life

Frequently Asked Questions

It’s easy! Choose a package (2 or 4 color schemes) and add it to your cart. There, fill out your Inspiration Form and specify what you would like to change about the house. Then, upload a photo at the bottom of the page and complete your purchase. A few days later, you will receive an email with your complete photos.

You can see ideas for any side of your house! Each Virtual Home Makeover will give you either two or four versions of the same photo you submit.

If you would like to see the front of your house and the back of your house, simply add one Virtual Home Makeover to your cart with a photo of the front of your house, then add another Virtual Home Makeover to your cart with a photo of the back of your house.

Perhaps in some circumstances if the building process is in an advanced stage. Please contact us first before purchasing.

If you submit your order Monday-Thursday, you will receive your order in 24-48 hours. If you submit your order over the weekend, you will have your order by Wednesday of the next week.

Yes! When you are completing your Inspiration Form, please include any brand and color names. 

Just remember to test the colors out in real life. House exteriors can also look different in its surroundings due to sun exposure, shade, weather and other factors. Exterior materials of the house may affect how it absorbs the color also, some brick, wood or other materials may be more porous and give the color a lighter shade.

Although computer screens are a good representation of color, monitors vary.

Remember, the results will only be as good as your original photo. If your photo is grainy or too dark, the results may not look realistic.

Here are some tips:

  • Choose a higher resolution to take or send the photo
  • Sun facing is best; try to avoid stark shadows or too much shade
  • Overgrown landscaping or miscellaneous items blocking the house will be in your final photo in most cases
  • Minimize clutter
  • Do your best to get a photo where the house appear level
  • Get close: have your house fill the whole photo
  • It’s ok if there is a tree or other landscaping you just can’t get around, just know it will be in your final photo

Perfect! In your Inspiration Form be as specific as you can and the photos you receive will help you decide which scheme you like best on your house!

Unfortunately, refunds are not available. If you have made a purchase in error or have other concerns with your end product, please contact us immediately and we will work together to find a solution.

Not a problem. Send us an email and we will work those changes in. Depending on timing, this could delay your end product.

Before you paint, be sure to test your color swatch in a few sample spots on your home to see how you like it in different lighting throughout the day. House exteriors can also look different in its surroundings due to sun exposure, shade, weather and other factors. Exterior materials of the house may affect how it absorbs the color also, some brick, wood or other materials may be more porous and give the color a lighter shade. If you are able to get a sample of the brick, siding or stone you are considering, be sure to look at that sample on different sides of your house.

Although computer screens are a good representation of color, monitors vary.